HAMMER customer service
Give us a call and our experts will give you extensive advice. Do you have questions about the products or would you like to order by telephone?

Our fitness trainers and product advisors look forward to your call or email!

Service & Product Advisor

Phone: 0121 389 1092
Mon - Fri: 9:00 - 17:00


+ 1 year free warranty extension!*
100 years of experience in sports
4000 customer reviews worldwide
Expert advice 0121 389 1092 (Mon - Fri: 9:00 - 17:00)
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We offer customers the opportunity to return goods no later than 30 days after receipt of goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and deducted from the refunding of the full purchase price (excluding any payment made for the original delivery). Goods must be received by us in perfect condition, in their original packaging unused and un-assembled. There may be a re-stocking charge if goods are not received back in perfect condition, in their original packaging and upon inspection exhibit use (including assembly). The amount of deduction will be based on the extent of the diminishment in the goods value. Hammer-Fitness reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.

Our 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by businesses. Any free gifts received with your order must also be returned if an order is cancelled.
Please note: our couriers do not collect any unpackaged goods.

All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below and we will issue a Return Materials Authorisation.

If you wish to return goods, please email or contact us at

Hammer Sport AG
in partnership with SWAG Distribution Limited

B63 3XB
United Kingdom

No cancellation of order will be accepted after 30 days of receipt of your goods.

This does not affect your rights if the product is fault or mis-described.

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Mon - Fri: 9:00 - 17:00